FAQs

Do you use Pearl beads?
Yes, we use the finest freshwater pearls.   We also use exquisite beads

Who selects the pieces?
The designer hand selects all the pieces and approves the products. DZ strives to use the best materials available

Are all your pieces “Green”
Some of our pieces are eco-friendly.  Our packaging, earring cards, and business cards are all green. DZ plans strives to be more eco-friendly.

Do you take returns?
Yes, we do take returns with limitations.  Please read our policies.

When will my order ship?
It depends on product availability, If product is available then 2-3 days.  As soon as the product ships, you will receive an email confirmation with a postal tracking number.

How do I initiate a return?
Go to “My Orders” tab on “My Accounts” Page and click on initiate a return. Please feel free to contact us via email at dukzephne@dukzephne.com or returns@dukzephne.com or customerservice@dukzephne.com

How are shipping rates calculated?
Please check the shipping policy under Policy.


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